Customer Service

Providing outstanding customer service is our top priority.  Answering your questions and responding to your concerns are a primary focus for our Company.  This section of our store contains information on our store policies, and other helpful information, such as, shipping and payment information, instructions on returning items, and how to contact customer service.     Contacting Customer Service Shipping Information Returning Items Shipping to Multiple Addresses  Payment Options Substitutions Terms of Use Privacy   Returning Items   We stand behind the quality of all our products. You may return any item in its original condition within 30 days of the original date of purchase. We will gladly replace any item or issue you a refund for the cost of the item. We can only refund shipping charges if the return is a result of our error.  Please note that items purchased through Amazon.com can only be returned to Amazon.com, and are subject to the terms of Amazon's return policy. To return an item to our company, first notify our customer service department.  Be sure to include your name, invoice number, items to be returned, and a reason for the return.  Our customer service department will respond with an RMA (return merchandise authorization) number and address to return the item to.  If you have any questions regarding our return policy, please contact customer service by email or telephone.   Our address and telephone number is: Address:     Cajun Creations                   dba Cajun Food and Gifts                   3216 W. Esplanade Ave.                    Suite 161                   Metairie, LA  70002-1667 Email:       service@cajunfoodandgifts.com Phone:      (877) 694-4986   Shipping Information To make shipping fair and affordable, we calculate shipping charges based on the size and weight of the items you're ordering.  We normally ship our products FedEx or UPS. ** Please note that we cannot be responsible for delays related to the weather.     Gifts and Dry Goods Shipping Schedule:  When you place an order, your order will normally be shipped according to following schedule.  Transit time for UPS Ground service varies depending on the distance from our warehouse.  Click on this link to display the Ground Time-in-Transit Map.    Orders received by 1 pm CT on: Will normally be shipped on: Sunday Monday Monday Same Day Tuesday Same Day Wednesday Same Day Thursday Same Day Friday Same Day Saturday Monday Perishable Foods (Meals)  Shipping Information and Schedule:    Shipping to Multiple Addresses Having your order shipped to more than one address is easy.  Follow these steps: Simply add all the items to be shipped to your cart Click the check out button. An order summary page should be displayed with a Ship To Multiple Addresses option below all of the items.  Click the check box next to the Ship To Multiple Addresses (a check will appear in the box) Click the Checkout button at the bottom of the page Sign into your account.  If you do not have an account, you will need to create one. A screen will appear with each item in your cart.  At the top of this page, click the Manage Addresses Button. You will need to add all of the shipping addresses to your address book.  Be sure to give a descriptive name to each address in the Save As field.  Click the Add button to add each address.  When you are finished adding addresses, click the Continue button to continue You should now return to the screen listing all your items.  Assign each item to an address using the selection box next to each item. Click the Continue button at the bottom of the screen. The system will calculate the shipping to each address, and ask you to choose a shipping method for each address. Complete the check out process and you are done. If you have any questions, please contact us.  You can use the online Customer Service form or call our toll free number listed above. Payment Information         Cajun Creations accepts orders that are processed online using a credit card and mail-in orders paid by check. We currently accept Visa, MasterCard, and American Express.  Please be assured that our systems are secure and customer information is kept private by Cajun Creations.  We do not share, sell, or provide information about our customers to anyone.   All payments are made in United States (US) dollars.  We do not accept any other currencies.  Credit cards are not charged until your order shipped from our warehouse.  Privacy Cajun Creations respects your privacy. We do not sell, rent, or loan any information regarding our customers to anyone. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. Additionally, Cajun Creations will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address, phone number, and product commentary. Substitutions To ensure timely delivery of your gift item, substitutions are occasionally necessary. When this occurs, we make every effort to substitute with very similar items. We only substitute with items of equal or greater value.